4. Subscriptions

Different Subscriptions give access to different Records. Further details about the types of Subscription available can be found on the Site here. Descriptions may be abbreviated but, to the best of our ability, are correct at the time of input onto the Site. Usage limits apply to Subscriptions. Please see below for further detail. Please note that different terms and conditions apply to subscriptions purchased through the App.

The minimum initial Subscription term will be described during the order process. Some promotional offers and/or some Subscriptions may have a 12-month minimum term (subject to any right to cancel you may have - see further below). Some offers may not be available to existing subscribers.

The renewal date of the Subscription you are purchasing is clearly stated before you finalise the purchase of the Subscription.

When you purchase a Subscription, it is on a continuous basis, meaning your Subscription will automatically renew for the same subscription period as the initial subscription period. Monthly Subscriptions are renewed each calendar month and 12-month Subscriptions auto-renew after the previous 12-month period has expired. We will send you a reminder notification to the email address associated with your account, informing you of your upcoming renewal and any changes in price. The debit or credit card originally used for payment, will be charged based on your chosen Subscription package, on the day the Subscription automatically renews.

For customers in the United States, before you submit an order for a Subscription, including a Subscription that will begin after a Trial, we will clearly and conspicuously disclose: (a) that the Subscription will automatically renew; (b) the price that will be charged at renewal, including any applicable taxes; (c) the renewal term and billing frequency; and (d) how and when you may cancel before the renewal. You must affirmatively consent to the automatic-renewal terms at sign-up through a separate, unselected checkbox or equivalent affirmative action. We will send a renewal reminder notice to the email address associated with your account 45 days before each renewal, stating the renewal date, renewal price, renewal term and billing frequency, and the available cancellation methods and deadline. 

You may elect not to renew a Subscription and can turn off the automatic renewal at any time (so long as this is no later than two working days before the current Subscription is due to expire), by i) going to ‘My Account’ and ‘My subscription’ page on the Site, selecting “Cancel subscription” or ii) contacting our customer support. If you do not turn off automatic renewal or cancel your Subscription in accordance with this process, we will automatically renew your Subscription and will take payment in accordance with this section 4. For more details, click here

Turning off automatic renewal will mean your subscription expires on what would otherwise have been the next renewal date. Once expired, you will lose access to records, including any previously viewed records, with the exception of free-to-view records available on Site. More details can be found here

Subject to any statutory right to cancel that you may have, we cannot provide refunds for an automatically renewable Subscription that has not been cancelled in accordance with this section.

If you have a 1-month Findmypast subscription that automatically renews each month, you can pause it by selecting to delay your renewal payment for one month effective from the end of your current monthly billing cycle (Pause Period). You can only pause your subscription payment once per billing cycle. During the Pause Period, you will still be able to view any records that you accessed previously. Whilst your subscription is paused, you will not be able to view any records that you have not previously accessed. At the end of the Pause Period, your subscription will automatically reactivate, you will be billed in accordance with your current subscription price immediately and your subscription will continue on a monthly auto-renewal basis. You can choose to manually unpause your subscription at any time during the Pause Period. When you unpause, your card will be charged for a new billing term immediately. If you cancel your subscription during a Pause Period, you will not be charged for future billing cycles. Pay-per-view purchases are not available during a Pause Period.

If eligible, you can upgrade or downgrade your Subscription or Free Trial type and/or duration at any time using the ‘Change subscription’ option in ‘My Subscription’. Alternatively, you can contact customer support. Subscription upgrades are charged on a pro-rated basis. Some upgrades are subject to a minimum price, regardless of the pro-rated value. Upgrades take effect immediately. Downgrades take effect on the renewal date of your current Subscription or Free Trial. Free Trial upgrades take effect immediately.  When the Free Trial period ends you will be charged for the package for which you have the Free Trial.  

If you have subscribed to one of our 12-month Subscriptions, you may be entitled to a loyalty discount of 15% off our listed Subscription price if you renew for a further 12-month Subscription (Discount). The Discount will not apply if you renew on a monthly Subscription basis. If you allow your 12-month Subscription to lapse but then renew it within 30 days of lapse, you will still receive the Discount. The Discount will be applied every time you renew one of our 12-month Subscriptions in accordance with the above. Loyalty discounts do not apply to 12-month Subscriptions purchased in the App.

We offer a 12-Month Agreement – Paid Monthly plan. This is a 12-month fixed-term agreement billed monthly. Your agreement end date will be stated at purchase and we will send an email to confirm this. This plan does not qualify for loyalty discounts. By signing up for this plan, you agree to a 12-month fixed-term contract. For full details of cancellation options, including early termination and applicable fees, please see Section 16 (Cancellations) here. 

US 12 Month Agreement – Paid Monthly 

We may offer customers in the United States a corresponding 12-month fixed-term agreement billed monthly. Before you commit, the checkout page and Confirmation Email will clearly and conspicuously state the monthly instalment, the agreement end date, the total amount payable over the full 12-month commitment, and the applicable early-termination fee, stated as a fixed U.S.-dollar amount. The fixed U.S.-dollar amount shown at checkout will control. You must affirmatively agree to the 12-month commitment and the applicable early-termination fee before submitting your order. Cancellation options and the effect of early termination are set out in Section 16. 

Our subscriptions are based on a calendar month, payments will be made on the same day each month which will make it easy for you to keep track of the payment date.

• 1 Month = 1 calendar month
• 3 Months = 3 calendar months
• 6 Months = 6 calendar months
• 12 Months = 12 calendar months

Gift Subscriptions

A Findmypast Gift Subscription is a membership purchased by someone (the “Giftor”) for someone else (the “Giftee”) to use. Unlike standard Findmypast subscriptions, Gift Subscriptions do not automatically renew. The Giftee can access Findmypast records and features using their Gift Subscription from the “Gift Start Date” (defined below) until the purchased membership expires (the “Gift Term”). The Giftee can pay to upgrade their membership to a higher level during their Gift Subscription. Purchases and use of Gift Subscriptions are subject to these Special Terms, in addition to general Findmypast Terms and Conditions. 

You can purchase a Gift Subscription if you already have a Findmypast account or by using our guest checkout option. Upon purchase, the Giftor chooses the date on which the Gift Subscription will be sent to the Giftee, which must be within 90 days of the purchase date. Findmypast will email a unique Gift Subscription redemption code to the Giftee on the date the Giftor chose. It is at the discretion of the Giftor if they wish to inform the Giftee about their Gift Subscription before the Giftor’s chosen email send date. Findmypast will also send a purchase confirmation email to the Giftor. The Giftee will have 365 days to redeem the Gift Subscription from the date they receive their Gift Subscription access code. The “Gift Start Date” is the date on which the Giftee redeems their unique access code and starts their Gift Subscription. 

Findmypast assumes no responsibility or liability for undelivered Gift Subscriptions due to invalid email addresses, spam filters or other reasons outside of Findmypast’s control.

Findmypast will first contact the Giftee about their Gift Subscription on the Giftor’s chosen send date.

The Gift Subscription will begin when the redemption code is redeemed and expire at the end of the Gift Term. If the Giftee wishes to continue to access Findmypast beyond the Gift Term, they can enter their billing details at any point to have their Gift Subscription automatically renew into a paid subscription. Upon first access, the Giftee will be required to create a Findmypast account and agree to the Findmypast Terms and Conditions and Privacy Policy.

Findmypast assumes no responsibility for the loss or misuse of Gift Subscription redemption codes. Findmypast Gift Subscriptions have no cash value or other value and can only be used to access Findmypast during the Gift Term. 

Findmypast members with an active subscription cannot redeem a gift membership. Findmypast Gift Subscriptions cannot be extended or upgraded currently. 

If you have questions about Findmypast Gift Subscriptions, visit our help centre or contact our customer support team.