14. Right of complaint to the Regulator for Data Protection

Please direct all privacy complaints to us in the first instance. At all times, privacy complaints:

• will be treated seriously;
• will be dealt with promptly;
• will be dealt with in a confidential manner; and
• will not affect your existing obligations or affect the commercial arrangements between you and us.

We will acknowledge your complaint within 30 days of receipt and endeavour to resolve it without undue delay. If we can resolve the complaint within the first [30] days, we will.  We will inform you if it is likely to take longer and keep you up to date regarding timescales..

We will commence an investigation into your complaint. You will be informed of the outcome of your complaint following completion of the investigation. In the event that you are dissatisfied with the outcome of your complaint, or the time in which we will resolve it, you may refer the complaint to your data protection authority.

If you are a resident of the United Kingdom

The data protection laws in the UK are regulated and enforced by the Information Commissioner’s Office (ICO). Each individual has the right to raise a concern/complaint to the ICO if they have any concerns about how their personal information and/or privacy is treated. You can do this via the ICO’s website, follow the links or have an online Live Chat.

Call the ICO helpline on 0303 123 1113

Email [email protected]

Postal address: Information Commission Office 
Wycliffe House 
Water Lane 
Wilmslow, Cheshire, 
SK9 5AF

If you are a resident of the Ireland you have a right to complaint to

Data Protection Commissioner

Phone: +353 57 8684800

Email: [email protected]

https://forms.dataprotection.ie/contact

21 Fitzwilliam Square South 
Dublin 2 
D02 RD28 
Ireland

If you are a resident of the Australia/New Zealand

The office of the Privacy Commissioner in New Zealand (the entity that regulates privacy laws in New Zealand) or the Office of the Australian Information Commissioner (OAIC), which is the entity that regulates privacy laws in Australia. You can do this via the OAIC website or the New Zealand Privacy Commissioner website (as relevant) and follow the links.

If you are a resident of the California & Nevada

For residents of California and Nevada please review sections 19 and 20.