How can I contact Findmypast?

We regularly update our Frequently Asked Questions so you may find the answer you're looking for without needing our help.

Our operating hours are Mon-Fri 9am-5pm UK Time* 
*Please note our Support Team will be unavailable on the following days over the Christmas and New Year period: 
Thurs 25th and Fri 26th December 2025 
Thurs 1st and Fri 2nd January 2026 

Our Customer Support team can be contacted several ways;

• Complete our contact form - select 'Preview' once you have completed the form and then 'Contact Us' to send your message
• Send an email to: [email protected]
• Live Chat: chat online in real time to our Customer Support team by selecting the Support button at the bottom of this page (available during operating hours only)
• Call our telephone support:
  • UK & Ireland 
    • +44 (0)20 3326 6300
  • US & Canada
    • +1 (855) 246 8234

We do our very best to answer calls and Live Chat as quickly as possible, during working hours.